- Member Since: May 21, 2025
Description
Planning an international trip for a family of five can be overwhelming, but the Singapore Airlines Detroit Office turned what could have been a headache into a pleasant experience. We were traveling to Singapore to visit relatives, and the support we received from the Detroit team was outstanding from start to finish. They helped us coordinate our travel dates, select kid-friendly flight times, and even ensured that our frequent flyer points were properly applied. One of the most helpful aspects was their guidance on COVID-19 travel protocols, something we were very concerned about, especially with elderly family members traveling with us. What really stood out was their patience and attention to detail. They followed up regularly to make sure we were comfortable with our itinerary and proactively called us when there was a minor schedule adjustment. It felt like we were being taken care of by people who truly cared. At the airport, everything went as planned. Our boarding process was smooth, we had priority check-in, and the seats we had reserved were exactly as promised. The flight itself was comfortable and family-friendly, with the crew offering extra care for our children. Thanks to the Detroit office, our family vacation started on the right foot. We’re grateful for their professionalism and look forward to booking with them again.