Diljaan Gill, Director of Training at Match Retail speaks with HRTechcube

Description

Diljaan, could you talk about your approach to learning and development in the retail industry, specifically in terms of call center training and broader HR strategies?
When we talk about learning and development in retail, particularly at Match Retail, we’re painting on a large, colorful canvas.

Working in retail has always been unpredictable, ever-changing. To continue with the art piece metaphor, retail is continuously changing colors in response to technological and customer behavior trends.

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As Director of Training, I approach this with a combination of traditional retail expertise and a desire to experiment with fresh, untested ideas and techniques. It is about ensuring that our call center staff and overall HR strategy are not only keeping up, but also ahead of the curve.

Broader HR tactics involve cultivating a culture in which constant learning is as natural as breathing. We encourage our staff to embrace change, whether it’s new software, shifting consumer patterns, or evolving communication mediums.

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